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Still wondering why service trumps tech? Ask Blockbuster

You can’t be full of yourself, provide poor service, a poor environment and “charge late fees” when customers expect to be delighted. Ours is a service industry where hubris has no place, and we ought to focus on the end user. Don’t believe us? You might end up like Blockbuster.

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WATCH: Why data matters

How can the industry use data as a lens to raise the bar on the overall consumer experience? Celeste Starchild, realtor.com, shares why the consumer is her “why” onstage at Inman Connect New York. 

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WATCH: From idea to successful marketing campaign

Shay Hata shares how she contacts her clients with relevant information — on the daily. David Marine talks about how he married passion with message and some cute little pups. Find out how they’ve nailed implementation onstage at Inman Connect New York. 

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Top Keller Williams team in Canada joins RE/MAX

Peggy Hill, an agent and leader of Keller Williams’ Peggy Hill Team in Barrie, Ontario, is moving all 31 of her sales representatives and staff to RE/MAX Hallmark Realty. It is currently the top Keller Williams team in Canada and the fourth highest Keller Williams team in the world by sales volume. 

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Real estate execs charged in massive college fraud scheme

Several real estate developers and executives are among the dozens charged in federal court today, in connection with an alleged massive scheme to facilitate cheating on college exams, bribe admissions officials and college varsity coaches to get their children into elite colleges and universities.

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WATCH: How do you compete as a team?

With teams, big or small, the product is a sum of its members who each bring varying talents to the table. In the age of signing bonuses and payout promises, what collaborative steps can teams take to ensure success in a shifting market?