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Customer service is always evolving, especially with all the unexpected challenges that have presented themselves this year. Here are a few ideas to up your game and cover all the bases as we head into the second half of this year.

Inman collected the latest licensing data from states across the U.S. and found that, despite dire early predictions, there hasn’t been an exodus out of the industry. In fact, after a dip early in the pandemic, some states are seeing an increase in new applications.

In the above session from Connect Now, Shannon McGee of IXACT Contact discusses the pivotal role their CRM can play in helping you level up your business, including automated lead capture and nurture, communication and online presence tools and activity and goal-tracking capabilities.

Big swings in the housing market have a way of causing many brokerage owners to contemplate how to improve their business, reflect on ways to increase revenues and profits, and figure out ways to grow and expand. It causes others to consider what their strengths and weaknesses are.

In the above session from Connect Now, Gareth Morgan discusses how Metareal allows you to easily make floorplans and virtual tours using almost any 360° camera.

A record deal in record time — that’s what happened recently with a marquee property in Aspen, Colorado. The property was a penthouse in a new two-building downtown development known as the Dancing Bear that was notable for its exceptional location and amenities. Although there were multiple three-bedroom condos in each building, there was only one penthouse in the entire development.

In the last several months, we’ve all been forced to change and rethink a lot of the ways we work and live. While we’ve often resisted seeing ourselves on camera, we’ve been on video more the last several months than we have our entire lives and for most of us, we’ve seen the difference it can make.

For bargain-hunting buyers, low-priced fixers are irresistibly tempting. Often, these “bargain” listings are sold strictly “as is.” So, make sure your buyers keep these factors in mind when they’re searching for “the one.”

There’s one reality that agents need to get used to — video is here to stay. So, here are a few basic but powerful principles that can help transform a video from amateur to professional-looking.

A new bill passed in the New York State Senate and Assembly Friday will allow the state to revoke real estate licenses over human rights violations.